FAQ

1. What payment options are available on the site?
We accept payments by Visa, Mastercard, American Express, CB and PayPal. Payments are secured through Shopify Payments.

2. Is it possible to modify or cancel my order after placing it?
Orders are processed within 1-2 business days. It is possible to cancel an order if it has not yet been shipped. If the order has already been shipped, you will need to return it. Click here to view the return procedure.

3. How can I track my order?
As soon as your order is shipped, you will receive a confirmation email with a tracking number. You will be able to track your package directly on the carrier's website.

4. Can I return an item if I change my mind?
We accept returns within 14 days of receiving your order. Returned items must be in their original condition (unused, with tags and in the original packaging). Return shipping costs are your responsibility. Please note that we do not accept returns on vintage products unless there is an error on our part regarding the item or damage during transport.

5. What are the delivery costs?
Shipping costs vary depending on the destination and weight of your order. When finalizing your order, the costs will be calculated based on your shipping address.

6. Do you ship internationally?
Yes, we ship to many countries. Shipping costs and times will be calculated when placing the order.

7. How do I know if a product is in stock?
If a product is available for sale on our site, it is in stock. If a product is out of stock, it will be marked "sold out" and can no longer be ordered.

8. Do you offer gift cards?
Yes, we offer gift cards that you can use to purchase products on our site. They come in different denominations and can be sent directly to you or to the address of the person of your choice.

9. Can I create a customer account?
Yes, you can create an account to facilitate your future purchases and track your orders.

10. What should I do if I have a problem with a product?
If you have a problem with a product, please contact us at bonjour@demainretro.com providing details of the product and the problem encountered. We will endeavour to find a quick and satisfactory solution.